TDR's second Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website.
Click the link above to download the Annual Report as a .pdf file.
Research into customer satisfaction rates for TDR show that 96% of people using the service would recommend it to their friends. 95% said they were satisfied with how their complaint was handled, and 93% said the process overall was fair and impartial.
The Telecommunications Dispute Resolution service (TDR) has received more than 5261 calls since its establishment on 30 November 2007, with the quarterly average number of calls received steadily rising from 204 in 2008 to 263 in 2009.
An independent review of the TDR Scheme will be undertaken in early 2010. The Terms of Reference for the review are now available.
This information shows the number of people calling TDR, and how they were helped, for the quarter ended 30 June 2009.
This information shows the number of people calling TDR, and how they were helped, for the quarter ended 31 March 2009.
TDR's first Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website.
The press release issued by Telecommunication Dispute Resolution (TDR) regarding the first Annual Report.
The press release issued by Telecommunication Dispute Resolution (TDR) regarding the third quarterly report, and an associated Question and Answer paper.