For Consumers
This section of the website has information for Consumers.
Who Can Make a Complaint?
Customers of those companies that are member of the TDR scheme can make complaints. There are a few restrictions though - click here for more information.
How Does the Process Work?
A flowchart that explains the process can be found here.
How Can I Make a Complaint?
This is a simple explanation of the process your complaint will go through.
Make a Complaint to TDR Online
When you have all the information you need to make a complaint, you can submit it online. Once you have sent it to TDR, a copy of your complaint will be sent to the email address you have supplied.
Download Complaint Form
If you would rather fill out a printed complaint form, you can get a copy of it here. Simply print it off, fill it in, and send it to TDR.
Complaint Checklist
A checklist of what you need before you make a complaint.
Plain English Guide to Technical Terms
Telecommunications language can be complicated – click here for a plain English guide to some common terms and words.
Frequently Asked Questions
Answers to some common questions.
Download or Order Information Brochures
To view the TDR brochure, click here. You can also order TDR brochures, which are free.
Useful Links
There are other dispute resolution services and agencies that provide help for consumers, link to these organisations can be found here.
Give Us Your Feedback
We’re always trying to improve our service and would appreciate any feedback you would like to give us. An online feedback form can be found here.
Contact Us
Other contact details for TDR.
Customer Satisfaction Questionnaire
If you have recently been through the TDR process we will ask you to fill in a customer satisfaction questionnaire. It can be found here.
News and Publications
All press releases and other publications are available in this section of the website.