20 Jul 2010—Determination 2
Recent Final Determination.
News and Publications
20 Jul 2010—Determination 3
Recent Determination.
Further Final Determinations will be published here, as they become available after editing.
12 Jul 2010—Review of the Telecommunication Dispute Resolution Scheme
The TDR scheme has recently been reviewed, as required in its Terms of Reference. The report is now available.
26 May 2010—TUANZ Chairman Congratulates TDR on Business Award
TUANZ (Telecommunication Users Association of New Zealand) Chairman Ernie Newman congratulates TDR in his latest blog posting. Click this link to read more.
21 May 2010—TDR launch wins award
TDR has been honoured at the VERO Excellence in Business Support Awards ceremony in Auckland on May 20 2010.
10 May 2010—Unauthorised transfers on the rise
Customer complaints about being transferred to a new telecommunications provider, without authorisation, have more than doubled in the past year.
31 Mar 2010—Second TDR Annual Report Released
TDR's second Annual Report is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website.
25 Mar 2010—High customer satisfaction continues in 2009
Research into customer satisfaction rates for TDR show that 96% of people using the service would recommend it to their friends. 95% said they were satisfied with how their complaint was handled, and 93% said the process overall was fair and impartial.
16 Dec 2009—Telecommunications Dispute Resolution enters its third year. Press Release
The Telecommunications Dispute Resolution service (TDR) has received more than 5261 calls since its establishment on 30 November 2007, with the quarterly average number of calls received steadily rising from 204 in 2008 to 263 in 2009.