Customer Complaints About TDR

TDR is committed to fair and thorough complaint handling – including complaints about ourselves. If you have a complaint about our process or how your dispute has been handled by us, please let us know. We will do all we can to help you, and your complaint will help us to improve our systems and processes.

You can make a complaint about:

The process that was used to get to a resolution
The behaviour of the people who handled your complaint

What happens next?

Please fill in the form below, or download the form at the bottom of the page. You can either make an anonymous complaint, or include your name and contact details.

Your complaint will be forwarded to a senior manager. If you have provided your contact details, that person will let you know when they have received it. The manager will then either deal with it themselves, or send it to the appropriate manager; if this happens they will let you know who you will be dealing with. Once your complaint has been investigated, TDR will get in touch with you to let you know the outcome.

This will happen within 15 working days.

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Today's Date

Complaints about the process used to resolve your dispute

If you think there is a problem with the process used to resolve your dispute, please let us know::

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Complaints about bias or prejudice

Please give as many details and examples as you can, to show where you think there may have been bias or misconduct:

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Complaints about the conduct of TDR staff

Your complaint will be raised with the staff member and their manager, who will reply to you in writing:

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Your details

Your Name:

Your Contact Details:

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