We are a free and independent complaints service.
If you have a complaint about your phone or internet, talk to TDR.
Who we are
What we do
We help you resolve complaints about your:
- Internet
- Home phone
- Mobile
How do I start?
Get in touch with TDR to get started:
- Free phone 0508 98 98 98
- Use our online form
Is there a cost?
Our service is free for consumers.
TDR helps over 3,000 Kiwis a year.
There is no cost, so give us a try!
What we can help with
TDR can help you to resolve complaints about:
Phone or internet providers
We resolve complaints about products and services from TDR members.
Some areas we help with are:
- Bills and charges
- Customer service
- Faults and network
- Contracts
111 contact code (home phones)
TDR can help with disputes involving vulnerable consumers under the 111 Contact Code.
We can assist:
- Customers of all home phone service providers
- If the matter is unresolved 5 working days after you raised a dispute with your provider
Copper withdrawal code
Consumers can complain to TDR under the Copper Withdrawal Code.
You can complain if:
- You have received a letter from Chorus
- The matter is unresolved 5 working days after you raised a dispute with Chorus
Our members
We can assist with complaints about products or services from these telecommunications providers.
Click here to read a list of our members.
Retail members
Wholesale members
