This complaint was over the removal of a long-standing monthly discount. While the provider retained the contractual right to change its plans, the way in which the discount was withdrawn and how the customer’s concerns were handled raised issues of fairness and clarity.
The customer questioned their fibre installation, believing it did not comply with standards and requirements, and sought a relocation at the provider's cost.
The Customer claims they were charged for location services requested through BeforeUDig that they did not receive and that the charges were not disclosed to them prior.
After switching to a new mobile provider, the customer began experiencing dropped calls while driving through a particular area. The customer contacted the provider several times to raise the issue.
A customer asked TDR to review the repair charges for a damaged fibre cable, disputing the cause of the damage, the installation quality, and the hours billed.