• Locked Handsets

    Guides
    Some Scheme Members sell handsets locked to the Scheme Member’s network only. That means the Customer is not able to use that handset as a customer of another network. Customers may be dissatisfied with that, and seek to have their handset unlocked to use with another provider.

  • Internet issue and bad behaviour

    Case Studies
    Business owner’s complaint not accepted due to bad behaviour.

  • Disconnection or suspension of services

    Guides
    TDR has received complaints from customers concerned that their services have been suspended, or disconnected, without adequate notice to allow the customer to remedy the situation.

  • Port of call

    Case Studies
    Customer was unable to port her old phone number across.

  • Optical Network Terminal (ONT) placement

    Guides
    TDR has received complaints from customers dissatisfied with where the ONT is placed on their property, or costs for other work required to get the other services operating.

  • Lockdown let down

    Case Studies
    Failed connection affects pensioner during lockdown.

  • Billing

    Guides
    TDR can assist with complaints about your bill.

  • On the fence

    Case Studies
    Fibre installation issue and request to run cable underground.

  • Charges

    Guides
    TDR can assist with complaints about charges you have, or have not, received from Scheme Members.

  • I’m the authority!

    Case Studies
    Barry’s new broadband plan backfires when his friend is added as an account authority.