About complaints

The Customer approached TDR as he had been provided notice that his plan was going to change, and he would be no longer able to receive a free streaming service subscription.

The Customer came to TDR to seek assistance to have his old telephone number returned to him.

Customer discovers that her phone has bended after a year of use. Was the phone damaged by impact or did it have a manufacture issue?

The Customer wanted their homephone Provider to list them as a Vulnerable Customer and provide them with an alternate means of contacting 111 in the event of an emergency during a power cut.

The Customer made a complaint about customer service, disputed charges and internet speed. The Provider had failed to install VDSL broadband and the customer frequently experienced slow broadband speeds.

The customer contacted TDR to assist in facilitating his request to have his neighbour’s internet fibre cable removed from its attachment to his property.

Customer experiencing broadband issues refuses to pay.

The Customer’s internet stopped working, so they contacted their Retail Service Provider. The Retail Service Provider arranged a technician from the Wholesale Provider who restored the Customer’s internet connection.

While the Customer was raising a complaint to their Provider about their bill, the Provider noticed their broadband connection should not have been allowed at their rural address. It was sold to them in error.

Customer with slow and sometimes even no internet and phone services requests refund.