• Fee for fibre installation

    Case Studies
    Not all fibre installation fees are ‘like for like’.

  • Telco aftershock

    Case Studies
    Surprise charges following earthquake.

  • Missing T&C’s

    Case Studies
    Is a customer bound by T&Cs that they haven’t received?

  • Customer wants more after getting less

    Case Studies
    Business number out of action after service transfer.

  • Early termination fee

    Case Studies
    A customer with connection issues cancelled mid-way through his contract.

  • Surprise service switch

    Case Studies
    An unexpected call leads to unexpected change of service provider.

  • When in roam

    Case Studies
    Network fault while a customer was overseas with a new phone.

  • Unpaid bill affects mortgage

    Case Studies
    An unpaid amount quickly became a ‘bad debt’ affecting mortgage options.

  • From A to V

    Case Studies
    Upgrade from ADSL to VDSL interrupts internet.

  • Unfair price increase?

    Case Studies
    A customer was given 30 days’ notice of price increase.