• Stay Connected – November 2026

    Articles
    This newsletter shares useful telco tips for customers, community providers, and members; a snapshot of emerging themes; and key sector changes worth keeping on your radar.

  • More consumers seek independent rulings for telco complaints

    Media Release

    More consumers than ever are seeking formal resolution for phone and internet concerns, with new data showing complaints requiring an independent d

  • Stay Connected

    Articles
    This newsletter has been created as a quick, practical way to share useful tips for customers, community providers, and members, a snapshot of emerging themes, and key sector changes worth having on your radar.

  • Cost of living pressures prompt warning to check phone and internet plans

    Media Release

    With soaring cost of living pressures, New Zealand’s telecommunications resolution service is urging Kiwis to review their phone and internet plans

  • TDRL welcomes new CE

    Media Release

    Telecommunications Dispute Resolution Limited (TDRL) is delighted to advise that the Board has appointed Simon Thomson as TDRL’s new Chief Executiv

  • TDR Christmas hours

    Articles
    Merry Christmas from the TDR team! TDR will be closed from 5pm Friday 19 December 2025 to Sunday 11 January 2026. 

    If any customers would

  • TDR Annual Report 2025

    Media Release

    Telecommunications Dispute Resolution Limited (TDRL) has today released its 2025 Annual Report, covering the year 1 July 2024 – 30 June 2025.

  • TDR Christmas hours 2024

    Articles

    Merry Christmas from the TDR team!  
     

  • Independent review of TDR 2024

    Media Release
    Media Statement – Commerce Commission releases report and recommendations relating to the 2024 review of the TDR Scheme.

  • TDR Annual Report 2024

    Media Release

    Telecommunications Dispute Resolution Limited (TDRL) has today released its 2024 Annual report, covering the period 1 July 2023 – 30 June 2024.